Responsible Gaming
at hbajer

At hbajer, responsible gaming is not a checkbox — it is a core part of how this platform is designed and operated. hbajer believes that gambling, when approached with clear boundaries and full awareness, can be an enjoyable form of entertainment. However, hbajer also recognises that for some players, gambling can become a source of harm rather than enjoyment. That is why hbajer has built a comprehensive framework of player protection tools, monitoring systems, and support pathways directly into the platform.

hbajer's responsible gaming programme covers every stage of a player's journey — from the moment they register an account, through their day-to-day gameplay, to the point where they may choose to take a break or close their account permanently. The programme is designed to be proactive rather than reactive: hbajer does not wait for a problem to become serious before intervening. Our monitoring systems actively flag patterns of play that may indicate a developing issue, and our support team is trained to respond with empathy and practical guidance.

hbajer serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand that access to gambling products comes with a responsibility to protect the wellbeing of every player in our community. All responsible gaming features described on this page are available free of charge to all registered hbajer players, with no restrictions and no waiting periods for the most critical protections such as self-exclusion.

hbajer operates a strict 18+ policy. Gambling services on the hbajer platform are available exclusively to individuals who are 18 years of age or older. This policy is non-negotiable and is enforced at multiple stages of the player journey — at registration, during KYC verification, and through ongoing account monitoring.

How hbajer Enforces the Age Restriction

• Registration Declaration: Every player must confirm their date of birth and agree that they are 18 or older during the account registration process.
• KYC Identity Verification: Before a player can make their first withdrawal, hbajer requires identity documents — including a government-issued NID card or passport — that confirm the player's date of birth. No withdrawal is processed for an unverified account.
• Age Verification on Deposits: hbajer monitors payment method registrations. Players using bKash, Nagad, or Rocket accounts must be registered in their own name, consistent with the name and date of birth provided to hbajer.
• Account Suspension on Suspicion: If hbajer has reasonable grounds to suspect that an account is being operated by or on behalf of a person under 18, the account will be suspended immediately pending investigation.

Protecting Young People in Your Household

If you share a device or household with individuals under the age of 18, hbajer strongly recommends that you log out of your hbajer account after each session, use device-level parental controls, and never share your hbajer login credentials with anyone. hbajer accepts no liability for underage access resulting from a player's failure to secure their own account and device.

Self-exclusion is one of the most powerful tools available to hbajer players who feel that their gambling has become problematic or is no longer enjoyable. When you self-exclude from hbajer, your account is locked immediately — you will not be able to log in, place bets, or make deposits for the duration of the exclusion period. hbajer will also suppress any marketing communications sent to a self-excluded player's email or mobile number.

Self-Exclusion Periods Available

• 6 Months: A medium-term break for players who want a significant pause but anticipate returning to responsible play in the future.
• 1 Year: A longer-term exclusion for players who need more time and distance from gambling.
• 5 Years: An extended exclusion for players with serious concerns about their relationship with gambling.
• Permanent / Indefinite: A permanent account closure with no option to reopen the account in the future. This is the most decisive option and is recommended for players who recognise that gambling poses a persistent risk to their wellbeing.

How to Request Self-Exclusion

To initiate self-exclusion from hbajer, contact our support team directly at [email protected] and state clearly that you wish to self-exclude, along with your preferred exclusion period. hbajer will acknowledge your request within 24 hours and will confirm when your account has been locked. Do not wait — if you feel the need to self-exclude, contact us now. Self-exclusion requests are treated as an absolute priority.

Account Closure (Non-Problem Related)

If you wish to close your hbajer account for reasons unrelated to problem gambling — for example, because you no longer wish to use the platform — you may request standard account closure by contacting [email protected]. hbajer will process a standard closure request within 5 business days and will ensure that any remaining account balance is returned to your registered payment method (bKash, Nagad, Rocket, or bank account) before closure is finalised.

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you start playing — not after a session has already run longer than planned. hbajer provides a flexible deposit limit system that lets you cap the maximum amount you can deposit within a defined rolling period.

Available Limit Types

• Daily Deposit Limit: Set a maximum total deposit amount per 24-hour rolling window. For example, you might set a daily limit of ৳1,000 to ensure you never deposit more than that in a single day regardless of how your session is going.
• Weekly Deposit Limit: Cap your total deposits over any rolling 7-day period. A weekly limit of ৳5,000, for instance, gives you flexibility across the week while still enforcing a hard ceiling on total spending.
• Monthly Deposit Limit: The broadest spending control, capping total deposits over any rolling 30-day period. Recommended for players who prefer a longer planning horizon — for example, a monthly limit of ৳15,000 to align with a monthly entertainment budget.

How Limit Changes Work

Decreasing a deposit limit takes effect immediately — the lower limit applies from the moment you save the change. This asymmetry is intentional and is a standard responsible gaming safeguard: you can always tighten your controls instantly, but loosening them requires a mandatory cooling-off period of at least 7 days. This delay protects players from making impulsive decisions to increase spending in the heat of a gaming session.

Loss Limits and Wagering Limits

In addition to deposit limits, hbajer supports loss limits (a cap on the total amount you can lose within a period) and wagering limits (a cap on the total stake amount placed within a period). These additional controls give players an even finer level of oversight over their gambling activity. To activate loss limits or wagering limits on your account, contact [email protected].

Sometimes all a player needs is a structured break — not a full self-exclusion, but a defined period of time away from the platform to reset, reflect, and return with a clearer head. hbajer's time-out feature provides exactly this. A time-out temporarily locks your account for a duration you choose, giving you the space to step back without permanently closing your account.

All time-out requests submitted to hbajer are treated with the same urgency as self-exclusion requests. If you request a time-out, it will be applied to your account within 24 hours of your request being received, and in most cases within 1 hour. To request a time-out, contact [email protected] or use the account controls panel.

Problem gambling can develop gradually and is not always easy to recognise in yourself. hbajer has compiled the following list of warning signs that may indicate gambling is becoming a problem rather than a recreational activity. If you recognise several of these signs in your own behaviour, we strongly encourage you to contact hbajer support or reach out to a professional gambling support organisation.

• ⚠ You are spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• ⚠ You find yourself chasing losses — placing additional bets in an attempt to recover money you have already lost during the same or a previous session.
• ⚠ Gambling is occupying a disproportionate amount of your time and mental energy — you think about gambling frequently even when you are not playing.
• ⚠ You feel irritable, anxious, or restless when you are unable to gamble, or when you attempt to reduce or stop gambling.
• ⚠ You have borrowed money, used savings, or sold possessions to fund gambling activity.
• ⚠ You have lied to family members, friends, or colleagues about the extent of your gambling or about money lost through gambling.
• ⚠ Gambling has caused conflict in your relationships, affected your performance at work or study, or negatively impacted your physical or mental health.
• ⚠ You have tried to cut down or stop gambling but have been unable to do so despite your intention to change your behaviour.
• ⚠ You gamble as a way to cope with stress, loneliness, depression, or other difficult emotions rather than as a form of pure entertainment.
• ⚠ You need to gamble with larger and larger amounts of money to experience the same level of excitement — a pattern known as tolerance escalation.

The following is a complete summary of all responsible gaming tools currently available on the hbajer platform. All tools are free to use and accessible to every registered player. Most can be activated instantly through your account settings or by contacting support.

If you feel that gambling is negatively affecting your life — or the life of someone close to you — please reach out for support. hbajer's support team is available 24 hours a day, 7 days a week, and treats all responsible gaming enquiries with complete confidentiality and compassion. You will never be judged for asking for help.

What to Expect When You Contact hbajer Support

• Your enquiry will be acknowledged within 48 hours and in most cases within a few hours.
• A trained support team member — not an automated bot — will handle your request personally.
• All information you share will be treated as strictly confidential and will not be shared with third parties except where required by law.
• If you request self-exclusion or a time-out, it will be actioned as a priority regardless of the time of day.
• You will receive written confirmation when your requested measure has been applied to your account.

Guidance for Family Members and Friends

If you are concerned about a family member's or friend's gambling behaviour, hbajer encourages you to approach the conversation with empathy rather than judgement. Listening without criticism, expressing concern clearly, and helping the person access professional support are among the most effective ways to help someone recognise and address a gambling problem. If you need guidance on how to support someone else, contact hbajer at [email protected] — our team can advise on next steps and available resources.